What are the payment methods?
Bookings can be made online with card payment. Alternatively, reservations may be made by contacting our office, with payment accepted via card or bank transfer.
Does the tour still operate if it is raining?
Our tours operate in all types of weather – rain, hail, or shine! While the itinerary may be slightly adjusted to keep you comfortable, you will still experience all planned activities.
How far in advance should I book?
We recommend that tours including Puffing Billy be booked at least one week in advance to ensure availability on your preferred date. For all other tours, bookings should be made at least 2–3 days before the tour departure.
Can I bring my child on the tour?
Yes, we are happy to accommodate children, although some restrictions may apply. Children are welcome on all day tours; however, we recommend that parents or guardians consider whether the itinerary is suitable, particularly regarding the activities involved and the tour duration, to ensure the comfort of younger children. For all tour types, children under 18 must be accompanied by an adult. We offer children’s rates for ages 0–15 years, subject to certain restrictions. Booster seats can be provided but must be pre-booked at least 72 hours prior to the tour departure.
Can I reserve a seat at the front of the bus?
Unfortunately, we are unable to reserve specific seats on the bus, as seating operates on a first-come, first-served basis. We are happy to note your preference in your booking, and the tour guide will do their best to accommodate your request on the day. If you would like to secure a seat at the front of the bus, you may choose to meet us at one of the earliest pickup points, giving you first choice of available seats. Please let us know if you would like to arrange an earlier pickup.
Are there any discounts for children, seniors, or groups?
We don't offer specific discounts for Children, Seniors or Groups. However, we do have a discount code EA10, this will get you 10% off your booking at checkout.