Where does Explore Australia pick up from? 

Our main pick-up point from Melbourne is outside the Mail Exchange Hotel Bus Stop, 688 Bourke Street, Melbourne. Prior to this we pick up from the following locations: 

• Mercure Melbourne Southbank - 9 Riverside Quay, Southbank
• Regent Theatre - 191 Collins St
• Her Majesty’s Theatre - 219 Exhibition St
• Mail Exchange Hotel - 688 Bourke St

For our Bellarine Peninsula tours, we also offer a pickup/drop off in Geelong: 

Fisherman’s Pier, 1a Yarra Street Geelong 

All pickups must be pre-booked at the time of booking or can be confirmed 48 hours prior to the tour departure. It is recommended that you arrive at your pickup location at least 10 minutes before your scheduled departure time.

Can I be picked up from my hotel? 

Unfortunately, we are unable to accommodate this request. However, you may select from one of our four designated pick-up points located throughout the CBD. If you’re unsure which pick-up point would be most convenient, please contact our Reservations Team on 5257 4588 or email, and they will be happy to assist you. 

Where will I be dropped off? 

You will be dropped off at the same location where you were picked up.

What time will I be dropped off? 

Our tours range between 7 and 12 hours, the time will depend on the time you depart and how long your tour is. Timings will be dependent on traffic and other factors.  

Can you pick me up from the Cruise Ship terminal? 

Unfortunately, we are unable to provide a pickup at the terminal. If you wish to join a tour, you will need to make your way to one of our pickup points across the CBD in time for departure. Please note that Explore Australia is not responsible if your tour is delayed and you miss reboarding the boat. 

What is the cancellation policy? 

Cancellations cannot be made within 48 hours of travel. Additionally, failure to board on the day of tour, will result in 100% full fare forfeiture. Explore Australia will not be held responsible for guests failing to familiarise themselves with the booking terms and conditions.  

What if I change my mind and want to travel on another date or cancel my booking? 

You may cancel or change your booking; however, any changes must be made more than 48 hours prior to the tour departure. You may also transfer your booking to another person, provided that we are notified of the name change in advance. 

What if I am running late on the day of my tour? 

Guests who anticipate being late should contact us at (03) 5257 4588. While we will make reasonable efforts to assist, our tours operate on a set timetable and must accommodate other passengers. No refunds will be issued if the bus is missed. 

Can my tour be cancelled on me? 

Occasionally, ferry services around French Island may be suspended due to weather conditions for safety reasons. In such cases, bookings that include French Island will be offered an alternative date, a modified tour on the same day, or a full refund. In the event of extreme weather, such as high winds or extreme heat, some of our other tours may also be cancelled. 

What are the payment methods? 

Bookings can be made online with card payment. Alternatively, reservations may be made by contacting our office, with payment accepted via card or bank transfer. 

Does the tour still operate if it is raining?  

Our tours operate in all types of weather – rain, hail, or shine! While the itinerary may be slightly adjusted to keep you comfortable, you will still experience all planned activities. 

How far in advance should I book? 

We recommend that tours including Puffing Billy be booked at least one week in advance to ensure availability on your preferred date. For all other tours, bookings should be made at least 2–3 days before the tour departure.  

Can I bring my child on the tour? 

Yes, we are happy to accommodate children, although some restrictions may apply. Children are welcome on all day tours; however, we recommend that parents or guardians consider whether the itinerary is suitable, particularly regarding the activities involved and the tour duration, to ensure the comfort of younger children. For all tour types, children under 18 must be accompanied by an adult. We offer children’s rates for ages 0–15 years, subject to certain restrictions. Booster seats can be provided but must be pre-booked at least 72 hours prior to the tour departure. 

Can I reserve a seat at the front of the bus? 

Unfortunately, we are unable to reserve specific seats on the bus, as seating operates on a first-come, first-served basis. We are happy to note your preference in your booking, and the tour guide will do their best to accommodate your request on the day. If you would like to secure a seat at the front of the bus, you may choose to meet us at one of the earliest pickup points, giving you first choice of available seats. Please let us know if you would like to arrange an earlier pickup. 

Are there any discounts for children, seniors, or groups? 

We don't offer specific discounts for Children, Seniors or Groups. However, we do have a discount code EA10, this will get you 10% off your booking at checkout. 

What’s included in the cost of the tour? 

The cost of your tour includes travel on a comfortable tour bus, the services of a knowledgeable guide, entry fees to attractions, and any additional inclusions specified in the tour description. 

Can I join the tour at Puffing Billy? 

No, you cannot join this tour at Puffing Billy. This tour departs from Melbourne, and all guests are required to join at one of our official meeting points to receive their Puffing Billy train ticket and participate in the tour. Unfortunately, it is not possible to meet the group directly at Belgrave Station or skip any of the tour inclusions. 

What vehicle operates on the tour? 

Your vehicle is a modern, deluxe, airconditioned mini coach with comfortable seating and large windows for maximum viewing pleasure. Our vehicles can cater for 11 to 27 PAX.  

Can I get my tour guides phone number? 

No unfortunately, we cannot provide the guides mobile number as it is their private mobile number. You can contact the office if there is any urgent information you want to know.  

Can I bring my luggage on my tour? 

Due to the small size of our touring vehicles, we are unable to store luggage on board for day tours. We recommend that guests bring only a small day pack, which can be kept on your lap or at your feet throughout the tour. You may wish to check with your hotel about storing your luggage, or alternatively, there are numerous storage facilities available across the CBD. 

What should I bring on the tour? 

Guests are advised to bring suitable seasonal clothing, a camera, sun protection including a hat and sunscreen, a refillable water bottle, and a small bag for personal items. 

Are the buses wheelchair accessible? 

Please note that our buses are not wheelchair accessible. Guests who use a foldable wheelchair or walker and can ascend a few steps can be accommodated. For any specific mobility requirements, we encourage you to contact us in advance so appropriate arrangements can be made. 

Can I bring a pram on board? 

Please note that strollers and prams cannot be accommodated on our vehicles due to the lack of secure storage. Guests visiting Sovereign Hill, Healesville Sanctuary, or Moonlit Sanctuary may hire a stroller directly at those locations. 

Can I bring a companion dog along with me?  

Yes, registered service animals are welcome on the tour. Please notify us in advance, as we will require proof of your companion card.  

Can I bring my own food and drink on the tour? 

Yes, you are welcome to bring your own food and drinks on the tour. However, if you choose not to, there will be opportunities to purchase food and beverages throughout the day. Please note that some tours include food and drink.  

Can dietary requirements be catered for?  

We are happy to accommodate a range of specific dietary requirements when food is included in the tour. Please inform Explore Australia of any dietary needs at the time of booking or contact our Customer Service team at least 48 hours prior to your tour departure. 

What if I don’t drink wine? 

We understand that wine isn’t everyone’s preference. Depending on the venue, we can often provide a suitable alternative, such as beer, soft drink, juice, or another beverage. Please note that we are unable to adjust the cost of the tour if wine is not consumed. Alternatively, if a wine tour isn’t suitable for you, we also offer sightseeing tours on the Mornington Peninsula and Bellarine. 

1. Do we ride Puffing Billy and see the penguins on the same day?

Yes — this tour combines two of Victoria’s most iconic experiences in one full day. You will enjoy a scenic 1-hour Puffing Billy steam train ride through the Dandenong Ranges, followed by an evening visit to the Phillip Island Penguin Parade to watch the little penguins return home at dusk.

2. Is the steam train ride included?

Yes, your ticket includes a reserved seat on Puffing Billy. Your ride takes you across the famous Monbulk Creek Trestle Bridge, through lush forest and past fern gullies — a highlight for families and train lovers.

3. What penguin viewing is included?

General Viewing is included as standard. This gives you access to the main boardwalks where you can watch hundreds of penguins make their way back to their burrows. If you prefer a closer or more premium experience, Penguin Plus, Underground Viewing or Guided Penguin Tour can be added at the time of booking or on request and is subject to availability.

4. Do we visit the Nobbies Centre?

Yes — most itineraries include a stop at the Nobbies boardwalks. This is a great chance to explore the dramatic coastline, admire Seal Rocks in the distance and enjoy stunning ocean views before heading to the Penguin Parade.

5. Is dinner included?

Dinner is not included. However, there is free time to purchase meals or snacks in the seaside town of Cowes or at the Penguin Vistors Centre, or guests may bring their own food. This keeps the tour flexible for different dietary needs and budgets.

6. What time does the tour return to Melbourne?

Return times vary based on the season because penguins arrive at dusk. In summer, tours return around 11:00pm–12:00am, and in winter usually around 9:00pm–10:00pm. Your guide will keep you updated throughout the day.

7. How long is the total tour?

This is a full-day experience, generally lasting 12–14 hours. It includes the Puffing Billy journey, free time in Cowes, a visit to the Nobbies and the evening Penguin Parade.

8. Is the tour suitable for children?

Absolutely. Families love this tour, especially the train ride and penguins. The late return time is the only consideration, particularly for younger children — but many families still find it manageable and memorable.

9. What should I bring?

Bring warm layers, comfortable walking shoes, water, snacks and a fully charged camera or phone. Phillip Island can be very windy and cool at night, even in summer, so a jacket is essential.

10. Can I take photos at the Penguin Parade?

No. Photography and videography are strictly prohibited at the Penguin Parade to protect the penguins’ sensitive eyesight. To protect the little penguins, all photgraphy is prohibited after sunset