1. Do we visit the snow and ride Puffing Billy on the same day?

Yes — this tour combines two of Victoria’s most popular experiences in one full day. You will enjoy over three hours of snow play at Lake Mountain, followed by a scenic 1-hour Puffing Billy steam train ride through the beautiful Dandenong Ranges.

2. Is the Puffing Billy steam train ride included?

Yes, your ticket includes a reserved seat on Puffing Billy. This iconic journey takes you through lush forests, fern gullies and over historic trestle bridges — with the unique experience of sitting on the open-sided carriage and dangling your legs.

3. How long do we spend at Lake Mountain?

You will have approximately 3 hours at Lake Mountain, giving you plenty of time to enjoy snow play, explore the area, and take photos in Victoria’s alpine environment.

4. What snow activities can I do at Lake Mountain?

Lake Mountain is Victoria’s premier snow play destination, perfect for first-time visitors. You can build snowmen, enjoy tobogganing (own expense), and explore the alpine landscape at your own pace.

5. Do I need to pre-book toboggan tickets?

Toboggan tickets are purchased on the mountain and are required to access the designated toboggan runs. These tickets include the use of a compliant toboggan provided by the resort, and external toboggans are not permitted.

6. Is snow gear included?

Snow clothing and boots are not included in the tour price. However, they are available to hire on the mountain, or you are welcome to bring your own suitable winter clothing. <

7. Is food included on the tour?

Food is not included. There will be a stop in Healesville where you can purchase breakfast or coffee, and food and drinks are also available for purchase at Lake Mountain.

8. Can I pay with cash on the tour?

You can use cash at our stop in Healesville for coffee or food. However, both Lake Mountain and Puffing Billy operate as cashless venues, so all purchases at these locations must be made using card or digital payment methods. We recommend bringing a card or mobile payment option for the day.

9. Is drinking water available at Lake Mountain?

There is no potable (drinking) water available on the mountain. Bottled water and drinks can be purchased from the resort’s food outlets.

10. What happens if there is limited snow?

Snow conditions can vary depending on weather conditions throughout the season. Lake Mountain uses snow-making where possible, but in rare cases, the itinerary may be adjusted to ensure you still enjoy a great day out.

Melbourne’s free tram network makes getting to/from our pickup locations easy, below are our pickup locations;

• Mercure Melbourne Southbank - 9 Riverside Quay, Southbank
• Regent Theatre - 191 Collins St
• Her Majesty’s Theatre - 219 Exhibition St
• Mail Exchange Hotel - 688 Bourke St

You can select your pickup location during the booking process, any changes to your pickup location need to made at least 48 hours prior to your tour departure. To ensure a seamless experience, please plan to arrive about 10 minutes before your scheduled departure time.

Explore Australia values flexibility in our fares policy. You can make changes to your day tour booking at no extra cost up to 48 hours before departure. Cancellations within 48 hours or no-shows will result in a 100% forfeiture of the tour fare.

We strongly recommend you consider travel insurance as a part of your trip planning.

• All park entry fee to Lake Mountain
• 1-hour train journey on Puffing Billy (Lakeside to belgrave or vice versa)
• Friendly and informative guide
• Transport to/from Melbourne in a modern bus

• Lunch is available to purchase on the day at a local cafe
• Coffee, tea or beverages are available to purchase from a local cafe.
• Toboganning hire (Available to hire at Lake Mountain)
• Snow clothing (Available to hire at Lake Mountain)

*Please note photo ID and credit card is required when hiring at Lake Mountain

To get the most out of your tour, we recommend bringing the following;

• Refillable water bottle, sunscreen
• Comfortable walking shoes
• All-weather warm clothing for cold conditions (Hat, gloves and warm jacket)
• Money for snacks and meals
• Camera to capture unforgettable moments. 

These essentials will enhance your experience and ensure your comfort throughout the journey.