FAQs | Explore Australia Tours
Explore Australia Tours 03 5257 4588

Frequently Asked Questions

Everything to know before you go. If you can’t find the answer you are looking for below then please contact us directly for help.

Explore Australia FAQ’s

Where does Explore Australia pick up from?

Our main pick up point from Melbourne is outside the Mail Exchange Hotel Bus Stop, 688 Bourke Street, Melbourne. Prior to this we pick up from the following locations;

  • Travelodge Southbank - 9 Riverside Quay, Southbank
  • Regent Theatre - 191 Collins Street, Melbourne
  • Her Majesty's Theatre - 219 Exhibition Street, Melbourne

For our Bellarine Peninsula tours we also offer a pickup/drop off in Geelong;

  • Fishermans Pier, 1a Yarra Street Geelong
All pickups must be pre-booked at the time of booking or can be confirmed 48 hours prior to the tour departure. It is recommended that you arrive at your pick up location at least 10 minutes before your scheduled departure time.

Call us on (03) 5257 4588 to enquire further

What vehicle operates on the tour?

Your vehicle is a modern, deluxe, airconditioned mini-coach with comfortable seating and large windows for maximum viewing pleasure. The vehicle takes a maximum of 21 guests.

Are there charging points available?

We have ample mobile charging devices available for use in our vehicles.

What should I bring on the tour?

We suggest you bring along appropriate clothing for seasonal weather conditions, a camera for lots of memorable photo’s, hat & sunscreen for hot, sunny days, a refillable water bottle and a small bag for personal belongings.
Can dietary requirements be catered for?
We are able to cater for a number of specific dietary requirements where food is included as part of the tour. Please advise Explore Australia of your dietary requirements at the time of booking or contact our customer service team at least 48 hours prior to your tour departure.
What if I am running late on the day of my tour?

Please call us on  (03) 5257 4588 to let us know and we will do our best to make sure you don’t miss the bus. However, like a train or plane, we do have a timetable and other passengers to consider. Refunds will not be given if you miss the bus.

Does the tour still operate if it is raining?

Our tours operate in all kinds of weather – rain, hail, or shine! We may slightly adjust the itinerary if necessary, to keep you dry or warm but you won’t miss out on anything.

Is there a toilet on the bus?

Due to small size of our touring vehicles we do not have toilets on the bus, but don’t worry we make plenty of comfort stops during the day.

Are there any luggage restrictions?

You may bring a small bag to place on your lap, under your seat or in the overhead compartment. We do not have luggage storage for larger bags,  strollers or prams. Most accommodations venues in Melbourne offer luggage storage facilities.

Are the vehicles wheelchair accessible?

Please note that whilst we have a fleet of modern, comfortable vehicles (ranging from 13 to 21 seats) these are not modified to be wheelchair accessible. There are a number of steps leading to the main cabin which you will need to be able to manage these unassisted. For safety reasons we are only able to store fully collapsible wheelchairs on board. Please advise if you are bringing a collapsible wheelchair along, as we would need to book an additional seat and ensure we have the correct equipment with us on the day to secure it, so it does not pose a safety issue for you or any of your fellow passengers. Not all attractions visited on tour are wheelchair accessible. Please contact our customer service team prior to booking so we can assist you. 

Can children travel on the tours?

Yes, we are more than happy to accommodate children, however, some restrictions may apply.   Children are welcome on all day tours and we recommend that people travelling with children consider whether the itinerary is suitable, in particular the activities involved and the duration of the tour to ensure the comfort of small children. For all tour types children under 18 years of age must be accompanied by an adult. We offer children’s rates for 0 – 15 years, and they are entitled to travel at the child rate (some restrictions apply).

Booster seats can be provided, however these must be pre-booked at least 72 hours prior to the tour departure date.  No prams are permitted inside the vehicle as we don’t have storage space.

What if I change my mind and want to travel on another date or cancel my booking?

Cancellation Policy: Cancellations within 48 hours or failure to board on the day of tour, will result in 100% full fare forfeiture. Explore Australia will not be held responsible for guests failing to familiarise themselves with the booking terms and conditions.

Booking Changes: Changes to bookings must be made more than 48 hours of tour departurehowever, you can transfer your booking to another person, and we must be advised of the name change.