FAQs | Explore Australia Tours
Explore Australia Tours 03 5257 4588

Frequently Asked Questions

We have compiled answers to some of the FAQs we receive. If you can’t find the answer you are looking for below then please contact us directly for help.

Explore Australia FAQ’s

Where does Explore Australia pick up from?

Our main pick up point from Melbourne is outside the Mail Exchange Bus Stop, 688 Bourke Street City. In Geelong, it’s at the Cunningham Pier entrance (under the sign). We do have a selection of pick up points in Melbourne and these must be pre-booked. Call us on (03) 5257 4588 to enquire further.

What vehicle operates on the tour?

Your vehicle is a modern, deluxe, airconditioned mini-coach with comfortable seating and large windows for maximum viewing pleasure. The vehicle takes a maximum of 21 guests.

Is there Wi-Fi and/or charging points available?

Free Wi-Fi is available on board and we have ample mobile charging devices.

What should I bring on the tour?

We suggest you bring along appropriate clothing for seasonal weather conditions, a camera for lots of memorable photo’s, hat & sunscreen for hot, sunny days, a screw top water bottle and a small hand bag for souvenirs.
Can dietary requirements be catered for?
We endeavour to cater for specific dietary requirements where food is included as part of the tour. Please advise Explore Australia of your requirements at the time of booking.
What if I am running late on the day of my tour?

Please call us on  (03) 5257 4588 to let us know and we will do our best to make sure you don’t miss the bus. However, like a train or plane, we do have a timetable and other passengers to consider. Refunds will not be given if you miss the bus.

Does the tour still operate if it is raining?

Our tours operate in all kinds of weather – rain, hail, or shine! We may slightly adjust the itinerary if necessary, to keep you dry or warm but you won’t miss out on anything.

Is there a toilet on the bus?

We don’t have toilets on the bus, but don’t worry we make plenty of comfort stops during the day.

Are there any luggage restrictions?

You may bring a small bag to place on your lap, under your seat or in the overhead compartment. We do not have luggage storage for larger bags.

Are the vehicles wheelchair accessible?

Our tours are run in 21 seat Minibuses which are, unfortunately, not usually wheelchair accessible. In some cases exceptions can be made so it is best to contact us and enquire about the tour you want to do including the date you would like to do it.

Can children travel on the tours?

Yes, we are more than happy to accommodate children, however, some restrictions may apply.   Children are welcome on all day tours and we recommend that people travelling with children consider whether the itinerary is suitable, in particular the activities involved and the duration of the tour to ensure the comfort of small children. For all tour types children under 18 years of age must be accompanied by an adult. We offer children’s rates for 0 – 15 years, and they are entitled to travel at the child rate (some restrictions apply).

Booster seats can be provided, however these must be pre-booked at least 72 hours prior to the tour departure date.  No prams are permitted inside the vehicle as we don’t have storage space.

What if I change my mind and want to travel on another date or cancel my booking?

Changes to your booking, including change of date can be made up to one week before departure free of charge. Changes to your booking within one week of departure will incur a $25 amendment fee, payable by credit card at the time of request. No changes can be made within 48 hours of departure, however, you can transfer your booking to another person and we must be advised of the name change.

Cancellations made up to 48 hours before departure incur a 20% administration fee, whereby 80% will be refunded. Cancellations made within 48 hours before departure incur a 100% cancellation fee.