Become one of our valued Customer Service and Reservations team members and you’ll help to create unforgettable journeys for guests and seamless handovers for our guides.
This full-time position will be based out of our main depot in Footscray and offers all the perks of inner-city warehouses – free onsite parking, full kitchen, and spacious offices. The role will be Sunday to Thursday and although Sunday will have you busily working away all day you will have the freedom to choose either morning or afternoon hours on all other days.
You will work alongside our passionate & energetic tour guides to ensure every tour is heavily booked and all the ins & outs have been sorted!
You will be responsible for booking fun, unique, and informative tours and will communicate closely with booking agents, reservation managers and business managers.
This incredible opportunity will see you cross-selling bookings for both Explore Australia and also our newly acquired Wanderer Adventures which operates out of Wilsons Promontory.
Reporting to the Marketing Manager your duties will include:
- Providing safe & successful tours through consistent tour management
- Building relationships and communicating with booking agents, suppliers, and other team members
- Offering tour inspirations to potential guests to ensure their experiences far exceed their expectations
- Manage bookings & process sales through our ticketing system CustomLinc
All about you
If your desire is to help us deliver memorable moments to our tour guests, then you’re the reservations star we’re looking for!
The pursuit to provide exceptional tours is in your hands! You will anticipate our agents and guests needs and will offer consistent & well communicated tour information both in the lead up to and on the day of tours.
Enthusiasm & knowledge of our various tours and including learning about the local areas, wildlife, people, and places will see you grow and develop within our ever-expanding business, and we will offer tour familiarisations throughout the Company at every opportunity.
Free ferry travel: free travel on Searoad Ferries between Queenscliff & Sorrento and Westernport Ferries between Crib Point, French Island and Phillip Island
Fantastic staff discounts: enjoy discounted dining, food, beverage and retail products whilst travelling on Searoad Ferries.
Professional development: we support your career with a range of training and development opportunities - whether you are seeking to obtain a certificate or learn new skills.
Rewards and recognition from your peers: earn and give points for going over and above - points can be exchanged for a wide selection of vouchers.
Your well-being matters: access to our Employee Assistance Program, available 24/7, a structured roster, and annual flu shots.
Celebrate success together: we work hard, and we have fun. Our employees enjoy a calendar of Company events including regular social gatherings, annual conferences and a few surprises cooked up throughout the year.